Knowledge
Knowledge Base Assistant Raises Deflection
31% more tickets deflected
31%
more tickets deflected
AtlasWorks
·
Operations Platform
Client:
AtlasWorks
Industry:
Operations Platform
Service:
Custom AI Agent
Timeline:
Stack:
// THE PROBLEM
Support team overwhelmed by repetitive questions.
Customer support was drowning in basic, repetitive tickets about internal documentation and platform settings. Customers had to wait hours for answers that were already written down in the docs.
Semantic search and internal AI assistant.
We indexed their entire internal documentation into a vector database and launched an AI assistant capable of instantly answering complex technical questions with perfect accuracy.
Metric 1:
31% – more tickets deflected
Metric 2:
< 5 sec – average instant search response
Metric 3:
4 weeks – from kickoff to launch
Metric 4:
94% – customer satisfaction (CSAT)
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