AI Agent
Support Agent Cuts Response Time by 63%
3.2x faster lead response
63%
faster first response
HelioDesk
·
B2B SaaS
Client:
HelioDesk
Industry:
B2B SaaS
Service:
Custom AI Agent
Timeline:
Stack:
// THE PROBLEM
Leads were falling through the cracks.
The company was generating 200+ inbound leads per week but had no system to respond instantly. During nights and weekends - zero coverage. Response times averaged 2 hours. Conversion rate was dropping.
A custom AI agent that never sleeps.
We deployed a custom LLM-powered agent trained on the client's product data, pricing, and FAQs. The agent qualifies leads, answers questions, and books meetings - 24/7 across WhatsApp and Web Chat.
Custom prompt architecture for accurate answers
CRM integration for automatic lead logging
Human handoff logic for complex cases
Multi-channel: WhatsApp + Web Chat
Full setup and testing in 2 weeks.
Metric 1:
3.2x - faster first response
Metric 2:
80% - of leads handled by AI
Metric 3:
2 weeks - from kickoff to launch
Metric 4:
24/7 - coverage with zero downtime
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